What are the benefits of creating an account?
To make the order process more efficient and easier for you to use we have added the facility to create a member account. This will store your previous orders, help you track your existing orders and store your address details for ease of ordering.

How can I track my order?
Log in, click on My account (in the top menu bar), enter your order number and email address.The status of your order will be displayed.If your order has been shipped then the consignment number will be displayed and you can click on Track Parcel to be taken to the carrier's website to track your parcel.

How much does shipping cost?
All Deliveries to Greece up to 1kg are charged at 3.50€. Each kilo after the first will be charged with 1€ more. The price always includes VAT.

How long will it take for my products to arrive?
We aim to despatch your order within 24 hours and delivery can normally be expected within 1-2 working days after despatch.

What if what I want is out of stock?
If your item is not in stock, you will be notified upon adding it in the basket. Out of stock items will normally be availble in 7-10 days. So always keep checking back.

Do you store my credit/debit card details?
We do not store any credit or debit card details for security reasons. You will be asked for card information each time you order and only from the security portal of Alpha Bank (Greece).

Do you share my details with anyone?
High5 does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.